Terms & Conditions

Last Updated: January 2026

Welcome to 299bd, Bangladesh's trusted online gaming destination. These Terms and Conditions govern your use of the 299bd website, mobile platform, and all associated gaming services. By registering an account or accessing any part of our platform, you confirm that you have read, understood, and agreed to these terms in their entirety.

These terms apply to all visitors, registered users, and anyone who participates in games, promotions, or any activity on 299bd. If you do not agree with any part of these terms, you must discontinue use of the platform immediately. 299bd reserves the right to update or modify these terms at any time, and continued use of the platform following any such update constitutes your acceptance of the revised terms.

1. Acceptance of Terms

By accessing or using 299bd, you enter into a legally binding agreement with the platform. This agreement encompasses these Terms and Conditions, our Privacy Policy, our Responsible Gaming Policy, and any other rules or guidelines published on the site from time to time. These documents should be read together and are incorporated by reference into this agreement.

If you are accessing the 299bd platform on behalf of a third party, you represent and warrant that you have the authority to bind that party to these terms. Ignorance of these terms does not excuse non-compliance. We strongly recommend bookmarking this page and reviewing it whenever significant platform updates are announced.

2. Eligibility Requirements

To register and maintain an active account on 299bd, you must satisfy all of the following eligibility criteria at all times. Failure to meet any single requirement may result in account suspension or permanent closure without prior notice.

• You must be at least 21 years of age. 299bd strictly enforces the 21+ age requirement and reserves the right to request government-issued identification at any time.
• You must be a resident of or physically located in a jurisdiction where online gaming is not prohibited by local law.
• You must be acting on your own behalf and not as an agent for, or on behalf of, any other person.
• You must not have been previously excluded or banned from 299bd or any related platform for breach of these terms or fraudulent activity.
• You must register only one account. Duplicate accounts are strictly prohibited and will result in confiscation of all funds and permanent suspension.

299bd employs robust age and identity verification procedures. We work with trusted third-party KYC providers to confirm the identity of our users. Any attempt to bypass or misrepresent eligibility criteria will result in immediate account closure and forfeiture of balances.

3. Account Registration & Security

Creating an account on 299bd is free of charge. You must provide accurate, complete, and current information during the registration process, including your full legal name, date of birth, contact number, and a valid email address. Providing false or misleading information is a direct violation of these terms.

Password Security

You are solely responsible for maintaining the confidentiality of your 299bd account credentials. Use a strong, unique password that you do not share with any other website or service. If you suspect that your account has been accessed without your authorisation, contact our support team at [email protected] immediately. 299bd will not be liable for any loss resulting from unauthorised access to your account due to your failure to safeguard your login credentials.

Know Your Customer (KYC)

To comply with applicable anti-money laundering and fraud prevention standards, 299bd may request the following verification documents from any account holder at any time:

• Government-issued photo identification (National ID, Passport, or Driving Licence).
• Proof of address issued within the last three months (utility bill, bank statement).
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad wallet registration matching the account name).

4. Deposits & Withdrawals

299bd supports a range of trusted local and international payment methods to serve players across Bangladesh, including major cities such as Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. All financial transactions are processed in Bangladeshi Taka (BDT) unless otherwise stated.

Deposit Policy

Deposits are credited to your account promptly upon confirmation from the payment provider. The minimum deposit amount is ৳200. 299bd does not charge fees on deposits; however, your payment provider may apply its own transaction charges. Accepted deposit methods include:

• Mobile financial services: bKash, Nagad, Rocket, and Upay.
• Bank transfers: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.
• International cards: Visa and Mastercard (where available and subject to issuing bank approval).

Withdrawal Policy

Withdrawal requests are processed within 24 to 72 hours, subject to completion of KYC verification and satisfaction of any applicable bonus wagering requirements. The minimum withdrawal amount is ৳500. Withdrawals are processed to the same payment method used for your last deposit wherever possible, as an anti-fraud measure. The following conditions apply:

• Only one withdrawal request may be pending at a time. Submitting a second request before the first is processed may delay both.
• 299bd reserves the right to withhold withdrawals pending additional verification if unusual account activity is detected.
• Withdrawals to methods not previously used for deposit require enhanced verification and are processed at the sole discretion of 299bd.

5. Bonuses & Promotional Offers

299bd offers a variety of bonuses and promotions to both new and existing players. All bonus offers are subject to the specific terms published alongside each promotion. The following general conditions apply to all bonuses unless stated otherwise:

• Bonuses are credited to your account balance and may not be withdrawn until the stated wagering requirement has been fulfilled in full.
• Welcome bonuses are available to new players making their first qualifying deposit. Each eligible player may claim a welcome bonus only once.
• Free spins awarded as part of a promotion are valid for 7 days from the date of issue unless the promotion page states otherwise. Winnings from free spins carry a rollover requirement.
• 299bd reserves the right to cancel, modify, or withdraw any promotion at any time without prior notice. In the event of abuse, suspected fraud, or bonus exploitation, 299bd may void bonuses and any associated winnings.

Players participating in seasonal promotions linked to events such as Eid, Pohela Boishakh, the BPL cricket season, or the T20 World Cup must ensure they meet all eligibility criteria specific to those campaigns. Promotional bonuses earned during such events are subject to the same general wagering requirements outlined above unless a special promotion page specifies otherwise.

6. Betting & Gaming Rules

All games offered on 299bd, including cricket betting, live casino tables, slots, and crash games, are governed by individual game rules published on each game's dedicated information page. The following overarching rules apply across all products:

• Placed bets are final and cannot be cancelled once confirmed by the system, except where a manifest technical error on the part of 299bd has occurred.
• In the event of a technical error, game malfunction, or discrepancy between the displayed result and the actual game server result, the game server result shall prevail.
• Minimum and maximum bet limits apply to all games and may vary by game type, player tier, and active promotion. These limits are displayed within the game interface before you place any bet.
• 299bd's RNG (Random Number Generator) systems are independently verified to ensure fair and unpredictable outcomes across all applicable games.

For cricket betting specifically, all markets are settled based on official match results as declared by the relevant cricket governing body (ICC, BCB, etc.). In the event of a match abandonment or interruption, specific settlement rules published on the cricket betting page will apply.

7. Prohibited Conduct

Users of the 299bd platform are expected to conduct themselves in a lawful, honest, and respectful manner. The following conduct is expressly prohibited and will result in immediate account suspension, permanent closure, and forfeiture of any remaining balance:

• Providing false or misleading information at any stage of registration, KYC verification, or during a support interaction.
• Engaging in or facilitating money laundering, structuring transactions to evade detection, or funding deposits from illegitimate sources.
• Using software, scripts, bots, or any automated system to gain an unfair advantage over other players or the platform.
• Colluding with other players to manipulate the outcome of games, including but not limited to soft-playing in poker or coordinating crash game cash-out timing.
• Attempting to abuse bonuses, referral schemes, or promotional campaigns through the creation of multiple accounts or other deceptive means.

299bd cooperates fully with law enforcement and regulatory authorities. Any account found to be engaged in prohibited conduct may be reported to the relevant authorities, and associated funds may be frozen or surrendered in accordance with applicable legal requirements.

8. Intellectual Property

All content on the 299bd platform — including but not limited to software, text, graphics, images, logos, audio clips, game assets, and page layouts — is the intellectual property of 299bd or its licensed third-party providers, and is protected by applicable copyright, trademark, and other intellectual property laws. Nothing in these terms transfers any intellectual property rights to you.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for your own personal, non-commercial purposes only. Reproduction, redistribution, modification, or commercial exploitation of any platform content without prior written authorisation from 299bd is strictly prohibited.

9. Privacy & Data Protection

299bd is committed to protecting your personal data. We collect, store, and process personal information in accordance with our Privacy Policy, which forms part of this agreement. By using the platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

We may share your data with trusted third parties where required to deliver our services — for example, KYC verification providers, payment processors, and fraud prevention partners. We do not sell your personal data to third parties for marketing purposes. For full details on how your data is used, please review our Privacy Policy at /privacy-policy.

10. Limitation of Liability

To the fullest extent permitted by applicable law, 299bd, its directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform — including but not limited to loss of profits, loss of data, loss of goodwill, service interruptions, system failures, or the cost of substitute services.

299bd makes no warranty that the platform will be available continuously, error-free, or free from viruses or other harmful components. We reserve the right to suspend or restrict access to the platform for maintenance, upgrades, or security reasons at any time without liability to you. In all cases, our total liability to you for any claim shall not exceed the net deposits you have made to your account in the thirty (30) days immediately preceding the event giving rise to the claim.

11. Amendments to These Terms

299bd reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. It is your responsibility to review these terms periodically.

Your continued use of 299bd after any such amendment constitutes your binding acceptance of the revised terms. If you do not agree with the revised terms, you must stop using the platform immediately and contact support to close your account.

12. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with applicable international online gaming regulations. In the event of any dispute arising from or in connection with your use of 299bd, we encourage you to contact our support team in the first instance at [email protected] so that we may attempt to resolve the matter informally and promptly.

If a dispute cannot be resolved informally within thirty (30) days of first notification, both parties agree to pursue resolution through binding arbitration under internationally recognised arbitration rules. Class-action claims and group litigation against 299bd are expressly waived to the maximum extent permitted by law.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the 299bd support team. Our support agents are available 24 hours a day, 7 days a week, and can assist you in both English and Bangla — a service especially tailored for our players across Bangladesh, from Dhaka to Cox's Bazar.

Email: [email protected]. Support hours: 24/7. Response time: typically within 2 hours during peak Bangladesh Standard Time (UTC+6) hours.