299bd Privacy Policy

1. Introduction

Welcome to 299bd. We operate the online gaming platform available at https://299bd.vu and are committed to safeguarding the privacy and personal data of every user who registers, browses, or interacts with our services in Bangladesh and beyond.

This Privacy Policy explains what personal data we collect, the purposes for which we use it, how we protect it, with whom we may share it, and the rights you hold as a data subject. By using our platform, you acknowledge that you have read and understood this policy.

299bd is intended for adults aged 21 and above only. If you are under 21, please do not use our services or provide any personal data to us. We reserve the right to update this Privacy Policy at any time; material changes will be communicated via a prominent notice on our platform.

2. Information We Collect

We collect two broad categories of personal information: data you provide directly to us, and data we collect automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and gender at the time of account registration.
• Contact details including email address, phone number, and residential address in Bangladesh.
• Identity verification documents such as National ID (NID), passport, or driving licence when required for KYC compliance.
• Payment details, including mobile financial service numbers (bKash, Nagad, Rocket) and bank account information used for deposits and withdrawals.
• Communications you send us directly, including support tickets, chat messages, and feedback submissions.

Information Collected Automatically

• Device information such as operating system, browser type, device model, and screen resolution.
• IP address and approximate geolocation data derived from your network connection.
• Usage data including pages visited, games played, session duration, click patterns, and wagering activity.
• Cookies and similar tracking technologies as described in our cookie practices below.

3. How We Use Your Information

299bd uses personal data only for legitimate purposes directly related to the operation of our gaming platform and our obligations to users. Specific uses include:

• Creating and managing your 299bd account, including identity verification and KYC compliance.
• Processing financial transactions — deposits via bKash, Nagad, Rocket, and Bangladeshi bank transfers, as well as withdrawals to your registered payment method.
• Delivering customer support in English and Bangla via our 24/7 support team based on Bangladesh Standard Time (UTC+6).
• Sending account notifications, promotional offers, and platform updates — you may opt out of marketing communications at any time.
• Complying with applicable laws, preventing fraud, detecting suspicious activity, and upholding responsible gaming obligations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds: (a) Contractual necessity — processing is required to fulfil the user agreement between you and 299bd; (b) Legitimate interests — to improve our services, detect abuse, and maintain platform security; (c) Legal obligation — to comply with anti-money-laundering (AML) rules and responsible gaming requirements; (d) Consent — for optional marketing communications, which you may withdraw at any time.

We do not sell your personal data to any third party. Your information is only shared in the specific, limited circumstances described in Section 5 of this policy.

5. How We Share Your Information

299bd may share your personal data with trusted third parties solely where required to deliver our platform services. In all cases, such parties are bound by appropriate confidentiality and data-protection obligations.

Payment Processors

When you make a deposit or request a withdrawal, relevant financial data is shared with our payment partners — including bKash, Nagad, Rocket, and authorised banking partners — strictly to complete the transaction. We do not store full card or MFS PIN details on our servers.

Technology and Service Providers

We engage reputable technology vendors for platform infrastructure, fraud prevention, analytics, and customer support tooling. These vendors access only the minimum data necessary to perform their contracted services and are prohibited from using your data for their own commercial purposes.

Legal and Regulatory Authorities

299bd may be required to disclose personal data to law-enforcement agencies, financial intelligence authorities, or courts when legally compelled. We will inform you of any such disclosure wherever we are legally permitted to do so.

6. Cookies and Tracking Technologies

299bd uses cookies and similar technologies to keep our platform functional, secure, and relevant to you. The types of cookies we deploy include:

• Essential cookies — required for login sessions, account security, and basic platform functionality. These cannot be disabled without breaking core features.
• Performance cookies — collect anonymised data about how users navigate our platform, helping us identify and fix usability issues.
• Functional cookies — remember your preferences such as language selection (English or Bangla) and display settings so you do not need to reset them on each visit.
• Analytics cookies — help us understand aggregate user behaviour, popular games, and peak usage periods so we can improve platform performance and content relevance.
• Marketing cookies — used to deliver relevant promotional messages and to measure the effectiveness of our campaigns. You may opt out of these at any time by contacting support.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our legitimate business interests. Specifically, financial transaction records are retained for a minimum of five (5) years in accordance with applicable anti-money-laundering and financial regulations. Account activity logs are retained for three (3) years following account closure.

When we no longer have a legal or business reason to retain your data, we securely delete or anonymise it so it can no longer be linked back to you.

8. Your Rights as a Data Subject

As a user of 299bd, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data about you.
• Right to erasure — request deletion of your personal data where there is no compelling legal reason for its continued processing.
• Right to object — object to our processing of your data for marketing or profiling purposes.
• Right to data portability — receive your data in a structured, machine-readable format where technically feasible.

9. Data Security

299bd employs industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security framework includes SSL/TLS encryption for all data transmitted between your device and our servers, role-based access controls to limit internal data exposure, regular security audits and vulnerability assessments, and secure storage of all sensitive credentials using one-way cryptographic hashing where applicable.

While we take every reasonable precaution, no digital platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights, we will notify affected users in a timely manner through the contact details registered on your account.

10. Children and Age Verification

299bd strictly prohibits use of the platform by any individual under the age of 21. During the registration process we apply age-verification checks, and we reserve the right to request supporting identity documentation at any time to confirm that a user meets the minimum age requirement. If we discover that an account has been opened by or on behalf of a person under 21, we will immediately suspend the account, withhold any pending withdrawals pending investigation, and delete or anonymise all associated personal data in line with this policy. Parents and guardians are encouraged to make use of parental-control tools to restrict access to online gaming platforms.

11. Changes to This Privacy Policy

299bd reserves the right to amend this Privacy Policy at any time. When we make material changes, we will post a prominent notice on our platform and update the "Last updated" date at the top of this page. Continued use of the platform following a notification of changes constitutes your acceptance of the revised policy.

We recommend reviewing this page periodically to stay informed of how 299bd is protecting your information. If you have any questions about updates, please reach out to our support team.

12. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 299bd handles your personal data, please contact our Data Support team by email at [email protected]. We aim to respond to all enquiries within 5 business days. Our support team is available 24/7 in English and Bangla, operating on Bangladesh Standard Time (UTC+6). If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data-protection authority in your jurisdiction.